We are Proud to be a Mack Certified Uptime Center
In an effort to better serve our customers, we have taken all the steps necessary to be a Certified Uptime Center. With new standards, service procedures, and shop layouts, we work to make each service visit as short as possible. If your unit has a quick repair it is put on the fast track to being fixed and completed. There is no appointment necessary.
Check-in is promptly completed by a service advisor who performs a walk-around to get as much information as possible. Once checked in, your unit should also have its’ initial diagnostic within two hours.
For a unit needing quick repairs, it will be moved to a dedicated Uptime Bay where repairs are done within hours. If your unit is in need of more advanced repairs and diagnostics, it is moved to an Advanced Bay. Although repairs in an Advanced Bay are somewhat slower than the Uptime Bay, we supply you with the units’ information as soon as it is available to anticipate downtime and cost.
As an Uptime Certified Dealer, we are committed to getting your unit back to its former glory as quickly as possible. We keep your visit short to improve productivity for your business.